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Terms and Conditions / travel operator

Terms and Conditions / Travel Operator

Welcome to the Jolja website (the “Website”). This Website is provided solely to assist customers in gathering travel information.

Determining the availability of travel-related goods and services. Making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.

The terms “we”, “us”, “our” and “Jolja travel” refer to “Jolja travel OU”, a limited liability company incorporated under the laws of Iran registered in Iran, Qom, Alghadir St, Alley 11, Iran Zamin Building, No.3.

The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms of Use” or “Agreement”).

Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents.

You agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.



As a condition of your use of this Website, you warrant that:

you are at least 18 years of age

you possess the legal authority to create a binding legal obligation

you will use this Website in accordance with these Terms of Use

you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act

you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto

all information supplied by you on this Website is true, accurate, current and complete.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.



Jolja travel is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns.

But if we are unsuccessful, you may pursue claims as explained in this section. You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting us at

If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.

Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify.

This includes any Claims you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.

Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial.



The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers.

While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

Use this Website or its contents for any commercial purpose.

Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.

Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission

Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website

Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure

Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission

“Frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization

If your booking or account shows signs of fraud, abuse or suspicious activity, Jolja travel may cancel any travel or service reservations associated with your name, email address or account, and close any associated Jolja travel accounts.

If you have conducted any fraudulent activity, Jolja travel reserves the right to take any necessary legal action and you may be liable for monetary losses to Jolja travel, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Jolja travel Customer Service.



Some banks and credit card companies impose fees for international transactions. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website.

The currency exchange rate and the foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.



A credit card chargeback occurs after a cardholder initiates a merchant dispute with their issuing bank, the issuing bank will then charge back the transaction being disputed to Jolja travel and the cardholder’s account is credited.

Jolja travel will make every effort to avoid chargebacks by providing documentation to the issuing bank that the customer did, in fact, received his or her travel service based on the information S/he has given to Jolja travel.

When a service or refund related chargeback is received, the Jolja travel is required to provide proof that the terms and conditions of the sale were disclosed and accepted by the cardholder. Most “terms and conditions related disputes” are about the customer’s ability to refund or change a ticket and the associated fees. Therefore, it is important to provide clear and concise disclosure of the rules at the time of purchase.

Additionally, if a chargeback is received, the Jolja travel must provide proof that the cardholder was informed of the rules. Also, the customer must prove that S/he hasn’t received his or her services.



You are responsible for ensuring that you meet Iran’s entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other Iran entry requirements are met.

We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to Iran. You can earn more information about Iran policy in We accept no liability if you are refused entry onto a flight or into Iran due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or the country.



In no event shall Jolja travel be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Jolja travel has been advised of the possibility of such damages.



You agree to defend and indemnify Jolja travel and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

your breach of these Terms of Use or the documents referenced here in

your violation of any law or the rights of a third party


your use of this Website



If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.

A clear identification of the copyrighted work you claim was infringed

A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material

Your address, email address and telephone number

A statement that you have a “good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law.”

A statement that “the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”

A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

You may send us your notice by email to



In order to cancel a service please contact us at Our customer service agents will guide you and will refund any applicable amount to your bank account within 14 working days.

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